Privacy Policy
Last updated: February 5, 2026
Introduction
MetricNexus ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our marketing analytics platform.
Information We Collect
Account Information
When you create an account, we collect your email address, name, and company name (optional).
Connected Account Data
When you connect your marketing accounts (Google Ads, Facebook Ads, GA4), we access your marketing data through OAuth. We store this data to provide our analytics services.
Usage Data
We collect information about how you use MetricNexus, including pages visited, features used, and queries made.
Payment Data
Payment processing is handled by Stripe. We do not store your credit card information.
How We Use Your Information
- To provide and maintain our analytics service
- To process your subscription and payments
- To send you important updates about the service
- To respond to your support requests
- To improve our product based on usage patterns
- To detect and prevent fraud or abuse
Data Storage and Security
Your marketing data is stored in isolated, per-tenant databases. We use encryption at rest and in transit. OAuth tokens are encrypted using industry-standard encryption. We do not share your data with third parties except as required to provide the service.
Data Retention
We retain your marketing data according to your subscription plan:
- Free: 14 days
- Starter: 90 days
- Growth: Unlimited
If you cancel your account, we retain your data for 30 days before permanent deletion, allowing you to reactivate if needed.
Your Rights
Under GDPR and similar regulations, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Object to processing of your data
To exercise these rights, contact us at privacy@metricnexus.io.
Cookies
We use essential cookies to maintain your session and preferences. We use analytics cookies (with your consent) to understand how the service is used. You can disable non-essential cookies in your browser settings.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through the application.
Contact Us
If you have questions about this privacy policy or our data practices, contact us at:
Email: privacy@metricnexus.io
Address: [Company Address]